UCI 10-WEEK INTENSIVE ESL PROGRAM
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    • Complaints

Complaint Process

What is a complaint?
A complaint is when you are not happy with a situation.  Here are some examples:
  • My teacher is unfair to me.
  • My classmate jokes about my ethnicity, and I feel uncomfortable.
  • My apartment manager is not helpful.
An emergency is NOT a complaint.  If you have an emergency, call 911.

What is a formal complaint?
A formal complaint is any problem that could not be solved by doing Step 1 or Step 2 below and must be discussed with the Director.  To file a formal complaint, you must fill out the formal complaint form at the bottom of this page or obtain one from the IP Front Desk inside CE1.  You need to file the complaint as soon as possible.  If the problem happens in Week 10, you have two weeks after the last day of class to file the complaint.

What do I do when I have a complaint? 
You need to follow these steps:
Step 1: Talk directly to the person you have a problem with.  Here are some examples:
  • Talk to your teacher if you have a problem with your teacher.
  • Talk to your classmate if you have a problem with your classmate.

Step 2: If you feel uncomfortable talking directly to the person or you feel the problem could not be resolved, you can talk to these people:
  • TEACHER problem
            • Example: My teacher is unfair to me.
            • Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.
  • CLASSMATE problem:
            • Example: My classmate jokes about my ethnicity, and I feel uncomfortable.
            • Talk to your teacher first.
            • Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.

Step 3: If you are not happy with the solution, you can file a formal complaint with the Director. These are the procedures:

  1. Complete the online formal complaint form.
  2. You will be contacted 1-2 business days after it has been sent to set up an appointment with the Program Director. If you do not receive a call or an email (please check spam inbox), please email ESL-Academics@ce.uci.edu to follow up.
  3. The Program Director will help you resolve your problem and keep your complaint on file.

    Formal Complaint Form

    Please complete the form below and click "SUBMIT."  After we receive your request, our office will contact you to make an appointment to meet with the Program Director.
    Describe the situation from beginning to end and include the following details: 

    1.) Time, Date, and Location of the Situation
    2.) Who was involved? 
    3.) What happened? You can also include what the person said
Submit
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  • Home
    • Meet the Staff!
  • Academics
    • Attendance
    • Program Dates
    • Class Schedules
    • College Counseling
    • Academic Policies
    • Student Guidelines
    • Grades
    • Part-time Classes & Prices
    • Electives
    • Advisors
  • Resources
    • Student Handbook
    • Tutor Request Form
    • Lost & Found
    • California Driver's License
    • Library Card
  • Letters & Certificates
    • SACM Student Letter Request
    • Grade Report Letter Request
    • Enrollment Verification Letter Request
    • Immigration Letter Request
    • Attendance Letter Request
    • Other Certificate Requests
  • Immigration
    • Important Immigration Information
    • Transfer Out
    • Withdrawal
    • Change of Address
    • Traveling Outside of the U.S.
    • UCI Health Insurance
    • Vacation Quarter
    • Medical Leave
    • Visa Status
  • Electives Sign-up
  • Activities
    • Local Activities
  • Contact Us!
    • Send a Message!
    • Complaints