Complaint Process
What is a complaint?
A complaint is when you are not happy with a situation. Here are some examples:
What is a formal complaint?
A formal complaint is any problem that could not be solved by doing Step 1 or Step 2 below and must be discussed with the Director. To file a formal complaint, you must fill out the formal complaint form at the bottom of this page or obtain one from the IP Front Desk inside CE1. You need to file the complaint as soon as possible. If the problem happens in Week 10, you have two weeks after the last day of class to file the complaint.
What do I do when I have a complaint?
You need to follow these steps:
Step 1: Talk directly to the person you have a problem with. Here are some examples:
Step 2: If you feel uncomfortable talking directly to the person or you feel the problem could not be resolved, you can talk to these people:
• Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.
• Talk to your teacher first.
• Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.
Step 3: If you are not happy with the solution, you can file a formal complaint with the Director. These are the procedures:
A complaint is when you are not happy with a situation. Here are some examples:
- My teacher is unfair to me.
- My classmate jokes about my ethnicity, and I feel uncomfortable.
- My apartment manager is not helpful.
What is a formal complaint?
A formal complaint is any problem that could not be solved by doing Step 1 or Step 2 below and must be discussed with the Director. To file a formal complaint, you must fill out the formal complaint form at the bottom of this page or obtain one from the IP Front Desk inside CE1. You need to file the complaint as soon as possible. If the problem happens in Week 10, you have two weeks after the last day of class to file the complaint.
What do I do when I have a complaint?
You need to follow these steps:
Step 1: Talk directly to the person you have a problem with. Here are some examples:
- Talk to your teacher if you have a problem with your teacher.
- Talk to your classmate if you have a problem with your classmate.
Step 2: If you feel uncomfortable talking directly to the person or you feel the problem could not be resolved, you can talk to these people:
- TEACHER problem
• Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.
- CLASSMATE problem:
• Talk to your teacher first.
• Go to the Front Desk in CE1 and make an appointment with one of our Academic Advisors.
Step 3: If you are not happy with the solution, you can file a formal complaint with the Director. These are the procedures:
- Complete the online formal complaint form.
- You will be contacted 1-2 business days after it has been sent to set up an appointment with the Program Director. If you do not receive a call or an email (please check spam inbox), please email ESL-Academics@ce.uci.edu to follow up.
- The Program Director will help you resolve your problem and keep your complaint on file.
